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What We Do

Amerix offers the following complete suite of managed solutions to support your contact center needs:

Contact center employee

Our team has extensive experience in managing traditional and virtual contact center operations. Over the past 12 years, we have developed a unique approach to contact center management that has resulted in much lower turnover, higher productivity and lower costs.

Enter the virtual workforce: a cutting edge strategy that allows contact center employees to work from home, benefiting both team members and the respective company.

The Amerix Difference

Traditional contact centers pose many challenges. The standard approach of creating a large, dense call center tends to result in high turnover, low morale, and, ultimately, higher costs. By introducing the structure and tools needed to manage a virtual call center, Amerix has created a unique way to reduce costs and increase productivity while improving quality.

Our virtual solution has many more benefits as well. The virtual model allows companies to improve operational efficiency and obtain a competitive edge by utilizing the differences in time zones across the country; broaden talent pools to enhance recruiting; and improve employee morale.

Our virtual workforce model has earned numerous awards from local media and business groups. Baltimore Magazine has also recognized our parent company, Ascend One, as one of Baltimore's Best Places to Work for several years running, due, in part, to this model.

Quality Management

Additionally, we continuously validate the quality and accuracy of operations through internal and external audits. The Ascend One family of companies participates in eight to ten audits per year, which cover financial controls, technology standards, process controls, documentation, legal compliance, as well as our ISO and SAS-70 requirements.

Amerix Corporation 9755 Patuxent Woods Drive, Suite 100 Columbia MD 21046 (410) 910-1735
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